How We Work
Understanding Business Requirements
The most crucial activity post-engagement which helps gather inputs to strategically plan
and filter a
great customer support team that aligns with your business goals
Scope
Services
SLA's
Issues/Risks
Targets
Quality Control
Reporting
People
Culture
Building The Team
Identifying the right people and building a great technical support team
that fits the support scope while matching the company culture is what we do here.
Culture
Values
Technical Skills
Communication Skills
Support Hours
IT Infrastructure
Team Training
The “starter” team and our trainers sit together with your team to learn.
The “train-the-trainer” approach helps towards efficient knowledge transfer and training plans.
Systems
Support
Quality
Delivery
Feedback
Regular Reporting
Regular reporting is what makes the engagement efficient and helps to maintain traction and visibility.
Periodic meetings are conducted with project manager and senior management to discuss the project health.
Volumes
Analytics
KPI’s
Issues
Resource Planning
Appreciations
Celebrations
What we Do
Improve the quality of technical customer support.
- Incident Management
- Problem Management
- Data Center Operations
- End-user Support
- Vendor Escalations
- Knowledge Management and more…
Facts & Figures
View Plans
Semi-Dedicated Team
Choice of Level 1 and/or Level 2 certified and experienced customer support executives and engineers who work 8 hours per day, 5 days a week and are shared between two companies.
Dedicated Team
Choice of Level 1, Level 2 and/or Level 3 certified & experienced customer support executives and engineers who work 8 hours per day, 5 days a week exclusively for your company.
Don't take the word from us!
Vice President, Marketing and Merchandising, HK Global
Director (Technology and Information Management) UNIGLOBE Travel (Eastern Canada)
General Manager – ICT, Gujarat International Finance Tec-City (GIFT)